Refunds and Exchanges

Thank you for shopping with 29 Degrees Latitude, a dropshipping apparel company. At 29 Degrees Latitude, we strive to provide exceptional products and ensure our customers' satisfaction. When it comes to custom apparel, we go above and beyond to bring your unique vision to life. In order to maintain the highest quality standards and offer the best experience possible, we have established the following No Return, No Exchange Policy for custom apparel purchases:

  1. Customization Process: Our custom apparel is meticulously designed and created to meet your specific requests. We invest significant time, effort, and resources into crafting each piece according to your unique preferences. Therefore, once an order has been placed and the customization process has begun, it cannot be modified or cancelled.

  2. Accuracy and Attention to Detail: We make every effort to accurately portray the design, colors, and specifications of the custom apparel on our website or in our communications. However, please understand that slight variations may occur due to the nature of customization, fabric availability, or other factors beyond our control. We appreciate your understanding and acceptance of these minor differences.

  3. Quality Assurance: Our team of skilled professionals meticulously inspects every custom apparel item before it leaves our facility. We ensure that each piece meets our high standards of quality and craftsmanship. However, if there are any defects or errors on our part, please contact our customer service team within 48 hours of receiving your order, and we will do our best to resolve the issue to your satisfaction.

  4. Size and Fit: It is essential to carefully review our sizing charts and guidelines before placing your custom apparel order. We highly recommend taking accurate measurements and referring to our size recommendations to ensure the perfect fit. We cannot accept returns or exchanges due to incorrect sizing or fit issues caused by inaccurate measurements provided by the customer.

  5. Clear Communication: Throughout the customization process, we maintain open lines of communication with our customers to ensure all details are understood and confirmed. We encourage you to ask questions, provide feedback, and communicate any concerns you may have. Our dedicated customer service team is here to assist you every step of the way.

While we have implemented a No Return, No Exchange Policy for custom apparel, our ultimate goal is to make you happy with your purchase. We take great pride in our craftsmanship and strive to exceed your expectations. If you encounter any issues or have any questions, please reach out to our customer service team, and we will work with you to find a solution that ensures your satisfaction.

Thank you for choosing 29 Degrees Latitude. We appreciate your trust in our brand and look forward to providing you with exceptional custom apparel that reflects your unique style